Refund Policy

This Refund Policy describes when and how White Flocs SL ("Klickly") and Paddle.com Market Ltd ("Paddle"), our Merchant of Record, will refund payments made for paid Klickly plans.

For the full commercial terms of your subscription, please also read the Terms of Service.

1. Who refunds you

Paid Klickly subscriptions are sold by Paddle as Merchant of Record. The contract of sale is between you and Paddle, and the receipt you receive is issued by Paddle. Refunds are therefore processed and paid by Paddle, on the instruction of Klickly.

This means:

• you can request a refund either through Klickly support (support@klickly.app) or directly from the Paddle receipt link that arrived in your inbox
• the money is returned to the original payment method used at checkout, by Paddle
• Paddle retains the final decision on refunds and chargebacks as Merchant of Record

2. 14-day full refund window

You may request a full refund within 14 days of your first purchase of a paid Klickly plan (Individual, Pro, Agency, or any custom Enterprise plan), for any reason. No questions asked.

To qualify, the request must reach support@klickly.app — or the Paddle receipt refund link — within 14 calendar days of the original purchase date. We will action the refund within 5 business days.

3. After the 14-day window

Once the 14-day window has elapsed:

• monthly and annual subscriptions are non-refundable
• we do not pro-rate cancellations — if you cancel mid-period, the subscription remains active until the end of the billing period you have already paid for, and you are not charged again
• you keep access to all paid features until the end of the current period

This applies equally to monthly and annual plans. If you bought an annual plan, the 14-day window starts on the day of the annual charge.

4. Failed payments and automatic downgrades

If a renewal payment fails, Paddle will retry on its standard retry schedule. If the payment is not recovered, your account is downgraded to the Starter (free) plan and paid features are restricted. We do not charge late fees, and we do not invoice you again for the missed renewal — the subscription simply ends.

5. Exceptional circumstances

Outside the 14-day window we may, at our discretion, offer a refund or credit in cases such as:

• a verified service outage that prevented you from using Klickly for an extended period
• a billing error on our or Paddle's side (e.g. you were charged for a plan you had already cancelled)
• account suspension by us that was later determined to be in error

Requests under this section should be sent to support@klickly.app with the relevant details. We aim to respond within 5 business days.

6. What we cannot refund

The following are not eligible for refund:

• the Starter plan, which is free
• accounts terminated by us for breach of the Terms of Service (e.g. illegal content, abuse, fraud, chargeback abuse)
• charges for periods that ended more than 60 days before the request — Paddle does not allow refunds for transactions older than 180 days, and our internal policy stops at 60 days
• third-party costs incurred by you in connection with Klickly (your own GA4/Meta Pixel spend, domain registration, etc.)

7. Statutory consumer rights

If you are a consumer habitually resident in the European Union, the United Kingdom, or another jurisdiction that grants statutory withdrawal rights (e.g. the EU Consumer Rights Directive 14-day cooling-off period), those rights apply in addition to this policy and are not waived by accepting it.

Note that under Article 16(m) of the EU Consumer Rights Directive, the right of withdrawal does not extend to digital services that have been fully performed at the consumer's express request. By starting to use the paid features of your Klickly plan during the 14-day window you confirm such a request — but our voluntary 14-day refund window above is more generous and overrides this limitation.

8. Chargebacks

If you initiate a chargeback with your bank or card issuer rather than first contacting us, Paddle may suspend the disputed account until the chargeback is resolved. We are happy to help resolve any billing concern directly — please write to support@klickly.app first.

9. How to request a refund

The fastest path:

1. Find the Paddle receipt for the charge you want refunded (it arrived by email after the purchase, sender contains "Paddle").
2. Click the refund link in the receipt, or reply to it explaining the situation.
3. Alternatively, email support@klickly.app with the email address of your Klickly account and the approximate date of the charge — we will locate the transaction and instruct Paddle.

We will confirm the outcome by email within 5 business days. Paddle then issues the refund to your original payment method; depending on your bank, the credit usually appears within 5–10 business days of issue.

10. Changes to this policy

We may update this policy. The current version is always available at klickly.app/refund. Material changes will be announced by email to active paid subscribers at least 14 days before they take effect.

Contact

Refund requests: support@klickly.app
General legal: legal@klickly.app

White Flocs SL — NRT L-714911-J — Encamp, Principat d'Andorra